To ensure continued smooth operation of your PV Installation we offer our comprehensive and unique Carefree Warranty 5+. The Carefree Warranty 5+ includes:

1. Day-to-day monitoring of your PV system

A unique aspect is the day-to-day monitoring of your electricity production. With the Carefree Warranty 5+, monitoring will be available to you.

The advantages of monitoring of your PV system:

1. Supply of the SolarTotal data logging systems.

2. Automated data transmission by means of the GPRS module, including an annual mobile network subscription.

3. SolarTotal receives your production data and will conduct an inspection to detect failure if you report any fault.

4. You have your own username and password for our customer web-portal, where you can view and compare your day-to-day electricity generation.

2. 20 Year service and beyond...

Our team is ready and standing by With the Carefree Warranty 5+, you can count on prompt response and repair of your system for 20 Years. Our service team will be on the spot within 48 hours if you report any damage or failure.

You can also be certain that SolarTotal will do its best to remedy any damage or failure you report within 7 days. The benefit of a quick service and repair ensures that your production losses are minimised. Imagine your system did not produce for a summer month – this could easily cost you over R 2400 in output and savings.

3. Production compensation

If SolarTotal is unable to remedy your damage or failure within 7 days, you will receive production compensation for the missed production output. Owing to unforeseen circumstances, it is possible that the replacement materials will not be in stock or that your home will have to be reconstructed because of a fire.

The Carefree Warranty 5+ guarantees that you will receive financial compensation for up to 12 months during the period that your system does not produce PV energy.

4. 20 Year warranty for the functionality of your PV system

The inverter is a major part of your PV system. It converts the DC electricity from the solar panels to AC electricity for your home and the electricity grid. Inverters have an average life of about 11 years. This means that over a period of 20 years, you will almost certainly have to replace your inverter(s). Besides the costs of the expensive inverter itself, including call-out charges, the replacement of an inverter takes 4 hours of work on average.

With the Carefree Warranty 5+, your inverter will be repaired free of charge and quickly, in the event of a failure. This cost is included in our warranty, moreover, you will have hardly any production loss. An important advantage of the Carefree Warranty 5+ compared to the standard offered factory warranty is that not only the costs of the inverters are covered, but labour costs are included as well. With a standard factory warranty, you always pay additional costs such as labour, transport, and the costs of any additional materials.

Another major disadvantage of a factory warranty is the lead time it takes to respond to breakdowns which is additional lost time in energy production. When a failure occurs, the inverter first has to be checked, dismantled and sent back to the manufacturer. You receive a new inverter only after the manufacturer establishes that your claim is justified. During all that time, your PV system has not produced a single kilowatt-hour. This is very likely to happen at least once in a period of 20 years and will therefore lead to considerable costs and loss of income.

Solar panels (Manufacturer’s warranty applies)

The manufacturer of your solar panels guarantees a minimum output of 80% up to 25 years. We will pass this manufacturer warranty on to you. This factory warranty guarantees you that if a solar panel malfunctions, it will be replaced quickly.

5. Damage due to external disasters

Your PV system is literally exposed to weather and wind and will have a lot to endure in 20 years. With the Carefree Warranty 5+, damage or loss of your PV system is covered.

Hail, storm or lightning

Your PV system is absolutely resistant to normal weather conditions. In very extreme cases, such as damage to your PV system from hail, storm or lightning, SolarTotal will promptly repair your damage.

Your fire insurance will often insure damage due to hail, storm or lightning as well. You should however remember that dealing with your claim could take a long time, you may lose a no-claims bonus and your premium may increase. First of all, you have to report the damage to your insurer. They will then process your claim administratively and assess it. After accepting the claim, the insurer will instruct you or your installer to repair the damage. This takes time, and the loss of production will therefore be substantial and will quickly increase to at least two months. Secondly, an insurer will want to limit the compensation paid. Often only the current market value of the insured equipment is paid. With the Carefree Warranty 5+, you always receive new solar panels. Even if SolarTotal has to replace your solar panels after 19 years!

Fire

The chance is, of course, small but if you lose your PV System through fire, it is a comforting thought that SolarTotal will provide for repair and replacement. If this cannot be done quickly, for example because the home has to be repaired first, you will receive compensation for the lost production for up to 12 months.

Theft

The chance is, of course, small, but the harm is great if your solar panels are stolen. Besides the loss and ensuing financial loss, you will also miss the revenues from savings. An additional disadvantage is that any loan repayments would certainly continue for a number of years without you having any output. So this is a double financial disadvantage! The Carefree Warranty 5+ sees to it that new solar panels are installed quickly should your solar panels be stolen. Your production is assured!

6. Your advantages with the Carefree Warranty 5+

With the Carefree Warranty 5+ SolarTotal has created a complete package to secure your whole energy productivity. Due to day-to-day monitoring of your PV-system possible defects will be discovered and repaired for 20 years.

A reassuring thought!